Netomi founder and CEO Puneet Mehta stated he expects the client expertise business to turn out to be a $5 trillion market by 2030, and that progress will create demand for stablecoins and blockchain-based cost infrastructure relatively than pulling capital out of cryptocurrencies.
Mehta stated firms at the moment spend about $500 billion yearly on buyer experience-related information work. He predicts the market alternative will develop tenfold by 2030 as AI expands past buyer assist to gross sales, conversion, upsells, and cross-sells.
“In the present day’s buyer expertise is structured in silos,” Mehta stated. “That layer of expertise and expertise is just not going to have the ability to totally work together autonomously with each system and each course of throughout the firm. As soon as that begins to occur, it opens up a a lot bigger class.”
Mehta, who just lately raised $110 million in a Sequence C spherical backed by Accenture Ventures and Adobe Ventures, argues that the rise of synthetic intelligence and cryptocurrencies must be seen as complementary developments relatively than competing fields.
“The concept that AI is solely sucking capital out of cryptocurrencies is a elementary misunderstanding of the place the expertise goes,” stated Mehta, who beforehand labored as an engineer and knowledge scientist at IBM and later held comparable positions at JPMorgan, Citi and Merrill Lynch. “We’re not in a zero-sum battle for enterprise funding.”
Mehta’s view that AI brokers would require quicker monetary infrastructure is in keeping with the rising dialogue amongst crypto business executives that autonomous software program could possibly be a key driver of stablecoin adoption.
Fiat-pegged cryptocurrencies are getting into a brand new section of adoption, with giant companies utilizing cryptocurrencies for cross-border monetary flows and AI brokers starting to make use of blockchain rails for autonomous funds, Bridge and Deus X Capital executives just lately stated at Consensus 2026. In April, Chainalysis stated stablecoins are on observe to turn out to be the foundational layer of worldwide finance, with adjusted buying and selling quantity anticipated to succeed in $719 trillion by 2035.
Enabling encryption with AI
Mehta stated the subsequent section of enterprise software program will depend on autonomous AI brokers that may deal with more and more complicated enterprise capabilities, together with monetary transactions.
“AI brokers are shifting cash and belongings quicker than conventional firms can match,” he stated. “Autonomous brokers can’t depend on conventional banking methods that take days to settle transactions with handbook paperwork.”
Mehta argues {that a} totally automated software program system requires two key parts: an AI system that may make choices and a blockchain cost infrastructure that may transfer funds immediately.
“To realize true end-to-end automation, these software program methods require always-on capital rails that function 24/7,” he stated.
This requirement is prone to enhance demand for stablecoins and blockchain-based cost networks that function 24/7. Stablecoin issuers and crypto cost firms are more and more positioning their merchandise as instruments for real-time funds and cross-border transactions.
Nonetheless, many enterprise software program firms proceed to depend on conventional cost suppliers and banking networks, and it stays unclear how rapidly blockchain-based cost methods will turn out to be a typical element of AI-driven commerce.
